Shipping and Refund Policy

Shipping

1. Order Processing & Fulfillment

Orders are usually processed within 2 business days from when they are received and are shipped via your preffered carrier at checkout or the cheapest option at the time of ordering.

Pickups is only available for orders within Pictou County, Nova Scotia. If you’re ordering for someone else to pickup, please enter their local address/postal code during checkout to enable the option.

2. Shipping Regions and Estimates

Destination	Service level	Est. Transit Time
Canada	Expedited/Standard/Ground	2-7 Business days
International	We’re still ironing this part out	TBD

Returns

Orders by Jamey’s Tea

Orders by Partners

Refund For Orders Fulfilled by Jamey’s Tea

1. Accepted Conditions for Returns/Refunds

Note: This section only covers order for products directly manufactured and fulfilled by Jamey’s Tea. Check the product page of the item you want to return belongs to this category.

Category	Return/Refund Window	Return Condition
Food	7 days	Unopened in original packaging

Our default refund and returns policy is 30 days from the day of receiving your order unless specified otherwise in the table above. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

unused and in the same condition that you received it.
in the original packaging.

Non-returnable items:

Gift cards
Downloadable software/digital products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

2. Processing Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

4. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return.

5. Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Policy For Products by Partners

In some cases, order fulfillment is out of our control. This is usually because we’re working with a third-party to manufactuer and send your product directly to you. As such, these products have different conditions for returns, refunds and exchanges. See the table for what is accepted as a reason, what isn’t and how we handle each reason.

Reason for Refund/Exchange	Accepted
Order failed to deliver	No returns but can request a reship at no cost to you
Received a damaged or mislabeld item*	Yes if a refund request with details of the defect/issue is made within 30 days of receiving the item.
Buyer’s remorse	No refunds are offered for buyer’s remorse
Wrong variation E.g. ordered in the wrong size	Unfortunately we are not able to process refunds/exhanges on orders like this
Lost in transit	Yes if reported no later than 30 days after the expected delivery date.
Wrong item(s) sent*	Yes, if reported within 30 days of receiving item with photos and description of the wrong item.
Delayed order	No

* You are not required to return the defective/wrong product you received

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.